Shipping and Returns
- JAID Home Studio ships via USPS Priority or UPS ground service. UPS requires a street address, a post office box address is not sufficient. Shipping costs are determined by product weight and dimensions, and the location to which they are being shipped. Currently we can only ship within the U.S. and Canada. However; please be aware that orders shipped to Canada, Alaska and Hawaii will be charged at international shipping rates.
- Furniture is shipped via white glove services at the customer's expense. Furniture delivery to customers within a 20 mile radius of our shop is available for an additional fee.
- Production time (time until your item is ready for shipment) is typically between 7-10 business days, but may be extended during the holiday season. Ready-to-ship items will be shipped within 2-3 business days.
- Returns/exchanges are accepted for items that have become damaged during shipment and are at our discretion. On the extremely rare occasion that your order becomes damaged during transit, please be sure to send us an e-mail within 10 business days of receipt. Please attach at least 3 images of the damaged packaging and damaged product, as we will need these to initiate a claim with UPS.
- Personalized signs/custom items are not eligible for returns/exchanges.
- Furniture (restored/new) and cabinetry projects are not eligible for returns/exchanges/refunds and are subject to a separate set of policies defined on their contracts.
- All sales/promotions are displayed on the website. At times, we may offer an additional promotion to e-mail subscribers or members of our Facebook VIP Group.
- Quantity discounts are given to wholesale customers only. If you have a brick and mortar location and are interested in carrying our products, please visit our wholesale page for further information.
- While we do not offer financing directly, financing is available if you choose to pay with PayPal during checkout.
Furniture Restoration and Cabinet Refinishing
- Restoration services are provided to customers who have their own furniture pieces. We do not offer finders services.
- In order to provide an accurate quote for your project(s), we do not provide online quotes.
- Free cabinet refinishing (kitchens/bathrooms/built-ins) consults are offered to customers within a 20 mile radius to our location (a nominal travel fee will apply to those living outside of this range). Please use our contact form to inquire about our refinishing services and schedule your free consult.