THE NITTY GRITTY

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ORDERS + SHIPPING

Please see the announcement bar at the top of the page for current production times. We strive to ship out purchases within 10 business days, but production times may be extended as needed due to order volume, illness, holidays, etc.. 


Custom orders + orders placed during a sale or holiday may be subject to a longer turn around time. Our primary shipping companies are FEDEX + USPS.


We offer affordable flat rate shipping and F R E E shipping on orders over $200 in the United States.  If you're local, there is also an option for in-person pickup.


Your sign and small decor order will come packaged with thick foam wrapping & corrugated cardboard and a 200 LB test box. We make every effort to ensure you package is carefully wrapped. JAID Home Studio is not responsible for any damages caused by shipping, lost or stolen packages or missed deliveries. Please ensure that your shipping information is correct at checkout. We make every effort to ensure that you order is packed to withstand shipping. We cannot control shipping - if your package arrives damaged please send us an email WITH pictures of the damaged item to initiate any claims.


As a courtesy to our customers, your package comes with complimentary $100 insurance and damage claims are approved/denied on case by case basis at the discretion of the shipping company. 


Furniture pieces are shipped via white glove services.  Shipping charges for furniture pieces purchased through our website are invoiced separately.  Please see individual item listings for dimensions/weight and shipping terms.

ABOUT OUR SIGNS

Each sign is carefully hand crafted from 3/4" thick, premium birch, poplar + pine wood (depending on cost and availability). We choose to use Miss Lillian's NO WAX Chock Paint products on all handmade items, including our signs. You can expect your sign to come with clean, crisp lines, a smooth background finish with a lightly distressed edge, antiquing glaze phased-in along the outside of the sign, and frame (unless a particular design is shown without a frame). We pride ourselves in the style and quality of our work and want you to feel the same. If you have a concern, please reach out to us hello@jaidhomestudio.com


All signs come ready to hang (framed signs hang from the back lip of the frame) or with D hooks for un-framed signs. Please use common sense and follow manufacturers instructions for whatever hardware you choose to hang your sign with. For extra large signs, we recommend either drywall anchors or French cleats to properly secure your signs. These can be purchased from any local hardware store.


JAID Home Studio assumes no responsibility for any accidents or incidents that occur once your sign leaves our warehouse. By completing your purchase you accept responsibility. 


Measurements are approximate and can vary by 1" due to the nominal sizing of purchased wood.


Every sign we make is an original and no two signs are exactly the same. Due to the natural characteristics of REAL wood sometimes cracks, knots, chips and imperfections are present. We do not make an effort to cover these, unless they interfere with the signs artwork. We like to think they add character and charm to your piece!  We do not refund or replace for imperfections present in wood.

CUSTOM DESIGNS + ARTWORK

We happily accept custom designs, however due to the high volume of orders we prep all sizes on our website in bulk and therefore are only able to offer those sizes. All designs are the intellectual property of JAID Home Studio and are subject to copyright laws. Any custom designed artwork belongs to JAID Home Studio and may be used at our discretion. Art proofs will be sent prior to paint your custom sign. Once an art proof is approved, no changes can be made and you will be held liable for approving the design.

FURNITURE + CABINET REFINISHING

Furniture pieces are offered as-is only, unless we are commissioned to create a custom finish on a piece owned by our customers. Furniture will ship (unless picked up locally) via white-glove services. Free shipping DOES NOT apply to any furniture being shipped. Customers purchasing furniture to be shipped will be invoiced separately for shipping once details are confirmed and a shipping quote is obtained from the chosen shipper.


Free quotes for commissioned furniture pieces and cabinetry re-finishing will only be given once the furniture or cabinets are inspected in-person. NO quotes will be given until the pieces to be painted/re-finished are fully measured and inspected.


Quotes will be e-mailed to the customer within 2-3 business days of inspection. Quoted prices given are valid for 30 days from the date on the quote. Estimated completion times will be noted on the contract. Completion dates are based on the date of the signed contract, and will be forwarded to the customer via a contract addendum.


Once a quote is accepted and signed by both parties, we require a 50% deposit before any work begins. Deposits are not refundable for any reason. Balance is due upon completion, after work is inspected by the customer and completion contract is signed by both parties.

RETURNS | EXCHANGES | CANCELLATIONS

SIGNS + HOME DECOR: Due to the custom nature of our work and the high costs of shipping, we are unable to accept exchanges or returns. No exceptions. 


CLOTHING: We utilize a third party to print all sublimated items using our original designs. Due to this and the high cost of shipping. We are unable to offer refunds. We will offer exchanges or store credits on a case by case basis, please be advised you will be responsible for shipping the clothing item back to us!


If you need to CANCEL your order it must be done within 24 hours. Cancelled orders are subject to a 10% processing fee.


For the above reasons, it is very important to verify your order before completing order!

LEGAL NOTICE:

Copyright ©2015-to present belongs solely to JAID Home Studio. The content herein, including but not limited to, designs, materials, all intellectual property and the selection and placement thereof in such designs, copy, text, and photography, is the sole and exclusive right of JAID Home Studio. Any attempt to copy or reproduce any designs, by any means, electronic, manually, visually or otherwise is prohibited by law and all infringements, intentional or otherwise, shall be prosecuted to the full extent of the law.